Customer relationship is a way where the interaction between an organization and customers is managed with different advanced technology. The relationship between a customer and the organization is very important for any business growth. One should always remember that there should not arise any error between the customer and the company because it might affect the reputation of any establishment.
In recent days the Customer Relationship Management (CRM), focuses more on customer’s problem and try up many new innovative solution and techniques in customer service. Sometimes it is not possible for every company to keep a large team who will be responsible for looking up the customer problems. So, many establishments hire companies that provide them with effective CRM software provider in Kolkata. This software collects all kind of data related to the customer which can be further used for transactions in customer service. The collected information then can be transferred to the customer service department who tries to retain the clients that lead to growth in business. So, this kind of software is really useful as it can properly able to fit the requirement of every establishment. Continue reading CRM Solutions Is Important For a Better Customer Service
Resolutions have been a part and parcel of every New Year. Come a new year, we make a brand new beginning. Software development in Kolkata has been a growing industry in the past few years. There have been plenty of developments made and plenty yet to be made. 2017 has been waiting to witness something new and innovative when it comes to the trends that are followed by software development companies.
Predictive analytics, the use of smart tools and several other attributes had been a part of the trends that has been followed back at 2016. However, specialists have been claiming that these factors are bound to take a back seat in the coming year. Have been wondering as to what can be expected in the year to come? Well. Let us take a quick sneak peek into the same. Continue reading What to Expect From Software Development Sources in 2017?
Smart phones have become the indispensable thing for any person of our country right now. With the government actively pushing towards a digital future, mobile phones have now become as essential as a jacket on a cold winter morning. With this trend on the upswing, businesses are more actively pushing towards their mobile apps development. Mobile apps have become indispensable and now they are not only a mere point of promotion. They have transformed in their roles and are now used to increase customer support and e-commerce of all businesses. As the New Year is on us, apps are taking on newer forms and patterns.
Continue reading What’s Trending among Mobile Apps This 2017?
2016 was a great year for digital marketing and the industry never seems to slow down, but now we need to gauge how the market is going to evolve in 2017.Marketing is a field dominated by players who have the foresight to plan ahead and anticipate changes and jump onto trends before the competitors do. If you are a digital marketing company in Kolkata, you have to be aware of all the changes in technology that are taking place to compete and exist in this market.
Continue reading Digital Marketing Trends to Look Out For In 2017